Misunderstandings and hurt feelings are inevitable in any team environment. But what if there was a way to navigate these situations with more grace and understanding? Enter the “Most Respectful Interpretation” (MRI) technique.
MRI flips the script on negativity bias. Instead of assuming the worst in someone’s actions or words, MRI encourages us to seek the most positive and respectful explanation. Think a colleague snapped a curt email. MRI suggests they might be under pressure, not intentionally rude.
This approach fosters a more collaborative atmosphere. When we assume good intentions, we’re more likely to extend the benefit of the doubt and seek clarification before jumping to conclusions. This open communication can resolve conflicts quickly and prevent them from escalating.
MRI isn’t about ignoring bad behavior, but about approaching it with empathy. By seeking the most respectful interpretation, we create a space for trust and understanding, leading to stronger relationships and a more productive team dynamic.
The attitude of MRI is closely related to the transactional model of “I am ok – you are ok” and the prime directive .
Links:
https://fs.blog/most-respectful-interpretation/
https://nazeeheldirghami.medium.com/most-respectful-interpretation-844eebfa34a5
Albrecht Günther 